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NetAtlas Workgroup User’s Guide
235
APPENDIX D
Customer Support
Please have the following information ready when you contact customer support.
Required Information
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
Corporate Headquarters (Worldwide)
• Support E-mail: [email protected]
• Sales E-mail: [email protected]
• Telephone: +886-3-578-3942
• Fax: +886-3-578-2439
• Web Site: www.zyxel.com, www.europe.zyxel.com
• FTP Site: ftp.zyxel.com, ftp.europe.zyxel.com
• Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,
Hsinchu 300, Taiwan
Costa Rica
• Support E-mail: [email protected]
• Sales E-mail: [email protected]
• Telephone: +506-2017878
• Fax: +506-2015098
• Web Site: www.zyxel.co.cr
• FTP Site: ftp.zyxel.co.cr
• Regular Mail: ZyXEL Costa Rica, Plaza Roble Escazú, Etapa El Patio, Tercer Piso, San
José, Costa Rica
Czech Republic
• E-mail: [email protected]
• Telephone: +420-241-091-350
• Fax: +420-241-091-359
• Web Site: www.zyxel.cz
• Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 -
Modrany, Ceská Republika
- NetAtlas Workgroup 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Contents Overview 7
- Table of Contents 16
- List of Figures 17
- List of Figures 21
- List of Tables 23
- Introduction 27
- CHAPTER 1 29
- 1.1.2 SNMPc Network Manager 30
- 1.3 Accessing EMS 31
- Chapter 1 Introduction 32
- Figure 5 EMS: Main Screen 32
- CHAPTER 2 33
- 2.2 Access Log 34
- 2.3 Database Management 35
- Chapter 2 Main EMS Screen 36
- 2.4 SNMP Operation Mode 38
- Chapter 2 Main EMS Screen 39
- Switch Manager 41
- CHAPTER 3 43
- Chapter 3 Switch Manager 44
- 3.5 Menu Shortcut Buttons 45
- 3.6 EMS Main Menu Summary 46
- Chapter 3 Switch Manager 47
- 3.8 View the Switch 48
- 3.9 Switch Information 48
- 3.10 Configuration Save 50
- CHAPTER 4 53
- List Panel 54
- 4.1.2 Editing a Node 55
- 4.1.3 Finding an Object 55
- 4.1.4 Deleting a Submap 55
- 4.2 Exit 56
- CHAPTER 5 57
- Chapter 5 View 58
- 5.2 STP/RSTP 59
- 5.2.3 STP Status 60
- 5.3 VLAN Status 61
- 5.4 Port Status 62
- Chapter 5 View 63
- Table 19 View: Port Status 63
- 5.5 802.1D 64
- 5.5.2 ARP Table 65
- 5.6 Multicast Status 67
- 5.7 Ethernet Port Status 67
- 5.8 IP Application Status 69
- 5.8.2 IP Table Status 70
- 5.8.3 DHCP Server Status 71
- 5.8.4 VRRP Status 72
- 5.8.5 OSPF Status 73
- 3 Click the OSPF Status tab 74
- 5.9 Interface Status 75
- 5.10 Firmware Version 76
- CHAPTER 6 77
- Chapter 6 Template 78
- Table 31 Template: VLAN 78
- Chapter 6 Template 79
- CHAPTER 7 85
- Chapter 7 Provisioning 86
- Chapter 7 Provisioning 87
- CHAPTER 8 89
- 8.2 RMON Ethernet Statistics 90
- Chapter 8 Performance 91
- 8.3 RMON History Data 92
- 8.4 Table Menu Bar 94
- 8.4.1 Editing a Table Entry 95
- 8.4.2 Expand Dialog Box 96
- 8.5 Graph Menu Bar Icons 97
- 8.5.1 Graph Styles 98
- 8.5.3 Graph Labels 99
- Chapter 8 Performance 100
- CHAPTER 9 101
- 9.2 Loopback Test 102
- 9.3 Ping Test 103
- Chapter 9 Fault 104
- 9.4 Traceroute Test 105
- CHAPTER 10 107
- 10.2 Device Reset 108
- Chapter 10 Maintenance 109
- 10.4 Load Factory Default 110
- Configuration Backup screen 112
- Chapter 10 Maintenance 114
- 10.7 Scheduled FW Upgrade 116
- CHAPTER 11 119
- 11.2 Ping 120
- Chapter 11 Tools 121
- Figure 80 Tool: Ping 121
- Chapter 11 Tools 122
- PART III 123
- CHAPTER 12 125
- Figure 84 Applied Results 127
- 12.3.2 The Copy to.. Button 128
- Figure 88 Copy Successful 130
- Table 54 Copy Port Setup 130
- CHAPTER 13 131
- 13.2.1 Configuring SNMP 132
- 13.3 Remote Management 133
- 13.4 Time Setup 135
- 13.5 Syslog Setup 136
- 13.6 RADIUS 138
- 13.7 Boot Config 138
- 13.8 IP Setup 139
- CHAPTER 14 143
- 14.2 Priority Queue 145
- 14.4 Link Aggregation 148
- 14.4.2 Link Aggregation ID 149
- 14.5 GARP Timer 151
- 14.6 Filtering 152
- 14.7 MAC Forwarding 153
- 14.8 Mirroring 155
- CHAPTER 15 157
- Chapter 15 VLAN 158
- Chapter 15 VLAN 159
- 15.2.2 Removing a VLAN 160
- CHAPTER 16 163
- 16.3 Port VLAN 165
- 16.4 Port Link Aggregation 166
- 16.5 Port STP 167
- 16.6 Port 802.1x 168
- 16.7 Port Mirroring 169
- 16.8 VLAN Stacking 170
- 16.9 Queue Method 171
- 16.10 Protocol VLAN 172
- Modify screen displays 173
- 16.11 Port Security 174
- 16.12 Bandwidth Control 175
- 16.14 DiffServ 177
- CHAPTER 17 179
- 17.2 Multicast Settings 180
- 17.3 MVR 184
- 17.3.1 Types of MVR Ports 185
- 17.3.2 MVR Modes 185
- 17.3.3 Viewing MVR Settings 185
- CHAPTER 18 191
- Chapter 18 Configuration 192
- 18.3 Event Config 193
- 18.4 Alarm Config 195
- 18.4.2 RMON Alarm Event Log 198
- CHAPTER 19 199
- Chapter 19 IP Configuration 200
- 19.2 DiffServ 201
- 19.3 DSCP Setting 202
- 19.4 IGMP 203
- 19.5 DHCP 204
- Chapter 19 IP Configuration 205
- 19.6 DVMRP 208
- 19.7 RIP 209
- 19.8 OSPF 210
- Table 117 OSPF vs. RIP 211
- 19.9 VRRP 217
- 19.10 IP Multicast 220
- CHAPTER 20 221
- 20.4 Uninstalling the EMS 222
- Chapter 20 Troubleshooting 223
- Chapter 20 Troubleshooting 224
- Appendices and 225
- APPENDIX A 227
- SNMPc Main Window 228
- Selection Tool 229
- Event Log Tool 229
- View Window Area 229
- APPENDIX B 231
- APPENDIX C 233
- Appendix C Legal Information 234
- APPENDIX D 235
- Appendix D Customer Support 236
- Appendix D Customer Support 237
- Numerics 239
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