
ZyWALL 2
12
Select None if you do not want to configure DNS servers. If you do not configure a system DNS server, you must use
IP addresses when configuring VPN, DDNS and the time server.
WAN MAC Address
Select Factory Default to use the factory assigned default MAC address. Alternatively, select Spoof this
Computer's MAC address - IP Address and enter the IP address of the computer on the LAN whose MAC address
you are cloning.
4.3 Test Your Internet Connection
Launch your web browser and navigate to www.zyxel.com. You don’t need a dial-up program such
as Dial Up Networking. Internet access is just the beginning. Refer to the User’s Guide for more
detailed information on the complete range of ZyWALL features.
5 Troubleshooting
For advanced troubleshooting help, see the Logs section in the User’s Guide.
PROBLEM CORRECTIVE ACTION
None of the LEDs turn
on when you turn on
the ZyWALL.
Make sure that you have the correct power adaptor connected to the ZyWALL and
plugged in to an appropriate power source. Check all cable connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you
should contact your local vendor.
Cannot access the
ZyWALL from the LAN.
Check the cable connection between the ZyWALL and your computer or hub. Refer
to the Rear Panel section for details.
Ping the ZyWALL from a LAN computer. Make sure your computer Ethernet card is
installed and functioning properly.
Cannot ping any
computer on the LAN.
If the 10/100M LAN LEDs are off, check the cable connections between the ZyWALL
and your LAN computers.
Verify that the IP address and subnet mask of the ZyWALL and the LAN computers
are in the same IP address range.
The WAN IP is provided after the ISP verifies the MAC address, host name or user
ID.
Find out the verification method used by your ISP and configure the corresponding
fields.
If the ISP checks the WAN MAC address, you should clone the MAC address from a
LAN computer. Click WAN and then the MAC tab, select Spoof this Computer's
MAC address - IP Address and enter the IP address of the computer on the LAN
whose MAC address you are cloning.
Cannot get a WAN IP
address from the ISP.
If the ISP checks the host name, enter your computer’s name (refer to the Wizard
Setup section in the User’s Guide) in the System Name field in the first screen of the
WIZARD.
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