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Prestige 2602R Series User’s Guide
Chapter 35 Troubleshooting 266
CHAPTER 35
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
35.1 Problems Starting Up the Prestige
Table 78 Troubleshooting Starting Up Your Prestige
PROBLEM CORRECTIVE ACTION
None of the
LEDs turn on
when I turn on
the Prestige.
Make sure that the Prestige’s power adaptor is connected to the Prestige and plugged
in to an appropriate power source. Check that the Prestige and the power source are
both turned on.
Turn the Prestige off and on.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
35.2 Problems with the LAN
Table 79 Troubleshooting the LAN
PROBLEM CORRECTIVE ACTION
The LAN LEDs
do not turn on.
Check your Ethernet cable connections (refer to the Quick Start Guide for details).
Check for faulty Ethernet cables.
Make sure your computer’s Ethernet Card is working properly.
I cannot access
the Prestige from
the LAN.
If Any IP is disabled, make sure that the IP address and the subnet mask of the
Prestige and your computer(s) are on the same subnet.
- Prestige 2602R Series 1
- Copyright 2
- Federal Communications 3
- Statement 3
- Safety Warnings 4
- ZyXEL Limited Warranty 5
- Customer Support 6
- 7 Customer Support 7
- Table of Contents 8
- Chapter 6 10
- Chapter 7 10
- 19 Table of Contents 19
- List of Figures 20
- List of Tables 26
- 29 List of Tables 29
- About This User's Guide 30
- Related Documentation 30
- User Guide Feedback 30
- Syntax Conventions 31
- Graphics Icons Key 31
- Introduction to DSL 32
- 33 Introduction to DSL 33
- CHAPTER 1 34
- Protocol Support 38
- IP Alias 38
- IP Policy Routing (IPPR) 38
- 1.3.1 Internet Access 40
- 1.3.4 LAN to LAN Application 42
- CHAPTER 2 44
- 2.1.2 Resetting the Prestige 45
- 2.2 Wizard Setup 46
- CHAPTER 3 48
- 49 Chapter 3 Password Setup 49
- CHAPTER 4 50
- 4.4 LAN TCP/IP 51
- 4.5.1 IP Address Assignment 52
- 4.5.2 DHCP Setup 53
- 4.5.3 RIP Setup 54
- 4.5.4 Multicast 54
- 4.6 Any IP 55
- 4.7 Configuring LAN 56
- 57 Chapter 4 LAN Setup 57
- Figure 11 LAN Setup 57
- Table 3 LAN Setup 57
- 4.8 Configuring Static DHCP 58
- 59 Chapter 4 LAN Setup 59
- Figure 12 LAN: Static DHCP 59
- Table 4 LAN: Static DHCP 59
- CHAPTER 5 60
- 5.1.2 Multiplexing 61
- 5.1.3 VPI and VCI 61
- 5.2 Metric 62
- 5.3 PPPoE Encapsulation 62
- 5.4 Traffic Shaping 63
- 5.6 Configuring WAN Setup 64
- 65 Chapter 5 WAN Setup 65
- Figure 14 WAN (RFC 1483) 65
- Chapter 5 WAN Setup 66 66
- Figure 15 WAN (PPPoA) 66
- 67 Chapter 5 WAN Setup 67
- Figure 16 WAN (ENET (ENCAP) 67
- Chapter 5 WAN Setup 68 68
- Figure 17 WAN Setup (PPPoE) 68
- Table 5 WAN Setup 68
- 69 Chapter 5 WAN Setup 69
- 5.7 Traffic Redirect 70
- 5.8 Configuring WAN Backup 71
- IP address here 72
- Check WAN IP Address 73
- CHAPTER 6 74
- 6.1.2 What NAT Does 75
- 6.1.3 How NAT Works 75
- 6.1.4 NAT Application 76
- 6.1.5 NAT Mapping Types 76
- Table 8 NAT Mapping Types 77
- 6.3 SUA Server 78
- 6.4 Selecting the NAT Mode 79
- 6.5 Configuring SUA Server 80
- CHAPTER 7 86
- 7.2.2 SIP Call Progression 87
- 7.2.3 SIP 87
- 7.2.3.1 SIP User Agent 88
- 7.2.3.2 SIP Proxy Server 88
- 7.2.3.3 SIP Redirect Server 89
- 7.3 SIP ALG 90
- 7.4 Pulse Code Modulation 90
- 7.5 Voice Coding 91
- CHAPTER 8 92
- 93 Chapter 8 Voice Screens 93
- Table 15 SIP Settings 93
- Chapter 8 Voice Screens 94 94
- 8.4 Quality of Service (QoS) 95
- 8.5 QoS Configuration 96
- 8.6 Phone 97
- 8.7 Phone Configuration 98
- 8.8 Speed Dial 99
- 8.9 Speed Dial Configuration 100
- 101 Chapter 8 Voice Screens 101
- Chapter 8 Voice Screens 102 102
- Figure 37 Lifeline 102
- Table 20 Lifeline 102
- 103 Chapter 8 Voice Screens 103
- CHAPTER 9 104
- Figure 38 Dynamic DNS 105
- Table 21 Dynamic DNS 105
- CHAPTER 10 106
- 107 Chapter 10 Time and Date 107
- Figure 39 Time and Date 107
- Table 23 Time and Date 107
- Chapter 10 Time and Date 108 108
- 109 Chapter 10 Time and Date 109
- CHAPTER 11 110
- 11.2 Telnet 111
- 11.3 FTP 111
- 11.4 Web 112
- CHAPTER 12 114
- 12.2 UPnP and ZyXEL 115
- Figure 52 System Tray Icon 123
- Network 124
- CHAPTER 13 126
- 127 Chapter 13 Logs Screens 127
- Figure 57 Log Settings 127
- Table 26 Log Settings 127
- 13.3 Displaying the Logs 128
- 13.4 SMTP Error Messages 129
- 13.4.1 Example E-mail Log 130
- 131 Chapter 13 Logs Screens 131
- CHAPTER 14 132
- Figure 60 System Status 133
- Table 29 System Status 134
- 14.0.1 System Statistics 135
- CHAPTER 15 138
- Figure 63 Any IP Table 139
- Table 32 Any IP Table 139
- CHAPTER 16 140
- CHAPTER 17 142
- Figure 68 Error Message 143
- CHAPTER 18 144
- Prestige 146
- ? > or 147
- *” for each character 149
- CHAPTER 19 150
- CHAPTER 20 154
- CHAPTER 21 156
- Figure 81 157
- CHAPTER 22 160
- 22.4 IP Alias Setup 161
- 22.5 Route IP Setup 162
- CHAPTER 23 166
- Press ENTER to Confirm 169
- 23.4 Remote Node Filter 172
- 23.5.3 Advance Setup Options 174
- CHAPTER 24 176
- CHAPTER 25 180
- CHAPTER 26 184
- 26.3 NAT Setup 186
- Menu 15.1.255 is read-only 187
- 26.3.1.3 Ordering Your Rules 189
- 26.5 General NAT Examples 192
- Figure 116 NAT Example 2 193
- Figure 118 NAT Example 3 195
- Figure 123 NAT Example 4 197
- CHAPTER 27 200
- Filter Rule 201
- Filter Set 201
- Len Length 204
- 27.4.1 TCP/IP Filter Rule 205
- 27.4.2 Generic Filter Rule 207
- Length= 0 208
- 27.5 Filter Types and NAT 209
- 27.6 Example Filter 209
- Table 61 Filter Sets Table 211
- 27.7.1 Ethernet Traffic 212
- 27.7.2 Remote Node Filters 212
- 27.8 System Password 213
- CHAPTER 28 214
- 28.2 Supported MIBs 215
- 28.3 SNMP Configuration 215
- 28.4 SNMP Traps 216
- CHAPTER 29 218
- 29.3 System Information 220
- 29.3.2 Console Port Speed 221
- 29.4 Log and Trace 222
- 29.4.2 Syslog and Accounting 223
- Figure 151 Syslog Example 224
- 29.5 Diagnostic 225
- CHAPTER 30 228
- 30.2 Backup Configuration 229
- 30.2.4 GUI-based FTP Clients 231
- 30.2.7 TFTP Command Example 232
- 30.3 Restore Configuration 234
- 30.4.1 Firmware File Upload 237
- 30.4.5 TFTP File Upload 239
- CHAPTER 31 244
- 31.2 Call Control Support 245
- 31.3 Time and Date Setting 246
- 31.3.1 Resetting the Time 247
- CHAPTER 32 250
- 32.4 System Timeout 252
- CHAPTER 33 254
- 33.4 IP Routing Policy Setup 255
- 33.5 Applying an IP Policy 258
- (192.168.1.100) 261
- CHAPTER 34 262
- CHAPTER 35 266
- 35.3 Problems with the WAN 267
- Figure 191 Pop-up Blocker 270
- Figure 193 Internet Options 271
- 35.6.2 JavaScripts 272
- 3 Scroll down to Scripting 273
- 35.6.3 Java Permissions 274
- 35.6.3.0.1 JAVA (Sun) 275
- Figure 198 Java (Sun) 276
- APPENDIX A 278
- APPENDIX B 280
- Installing Components 281
- Configuring 282
- Windows 2000/NT/XP 283
- Verifying Settings 287
- Macintosh OS 8/9 288
- Macintosh OS X 289
- APPENDIX C 292
- Subnet Masks 293
- Subnetting 294
- Example: Two Subnets 294
- 295 Appendix C IP Subnetting 295
- Table 89 Subnet 1 295
- Table 90 Subnet 2 295
- Example: Four Subnets 296
- Example Eight Subnets 297
- Appendix C IP Subnetting 298 298
- 299 Appendix C IP Subnetting 299
- APPENDIX D 300
- How PPPoE Works 301
- Prestige as a PPPoE Client 301
- APPENDIX E 302
- Command Examples 325
- APPENDIX F 328
- Command Syntax 329
- Command Usage 329
- APPENDIX G 330
- 331 Appendix G Boot Commands 331
- APPENDIX H 332
- Table 112 TCP Reset Logs 334
- Table 114 ICMP Logs 334
- Table 115 CDR Logs 335
- Table 116 PPP Logs 335
- Table 117 UPnP Logs 336
- Table 118 ICMP Notes 336
- Log Commands 339
- Log Command Example 340
- Numerics 342
- 343 Index 343
- Index 344 344
- 345 Index 345
- Index 346 346
- 347 Index 347
- Index 348 348
- 349 Index 349
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