ZyXEL Communications G-3000H Bedienungsanleitung PDF herunterladen (Seite 128)

Wireless Troubleshooting

Unable to get an IP address via DHCP

1. Verify that the DHCP server service is running.

2. The other wired clients on the same segment are able to be successfully addressed

dynamically.

3. Verify that the ethernet interface on the access point is up.

4. Verify that the client has passed association and authentication to the access point.

5. Verify that the Wired Equivalent Privacy (WEP) key on the client is set up exactly the

same on your AP.

Unable to transmit traffic

1. Verify that the client has passed association and authentication.

2. Make sure the client is configured with exact IP setting or get a valid IP address from

DHCP server. You can go to a DOS prompt and type: ipconfig and press Enter to verify

this.

3. Ping the gateway in your network. A response other than Request timed out indicates a

successful ping.

4. Enable packet trace function on the access point Verify that the Wired Equivalent

Privacy (WEP) key on the client is set up exactly the same on your AP.

What should I get back to my technical support for analysis ?

Following information are helpful to your technical support to troubleshoot your problem,

please get back the answer and associated files to your support:

1. Is this a new or existing installation ?

2. Did it work before ?

3. Have there been any recent changes that might affect the LAN, the client workstation or

the radio environment ?

4. What is the firmware version you are using now ? Do you have uploaded firmware

recently ?

5. Is addresses, networking information and ROMFILE available ? If yes, please send it

(include your password) to your support.

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ZyXEL Communications G-3000H Bedienungsanleitung Seite 128